Close the Deal with Live Chat

There are two basic business strategies. Namely, resolve all the concerns of your potential customers, then ask them for the sale.

If you are an online business owner, the best way to close the deal using these two strategies is through live chat.

When people have questions or concerns, they don’t want to pick up the phone anymore. What a hassle! They don’t want to email you either for fear they may never get an answer or that your company will forever spam them with things they don’t need.


In today’s world, most online customers want the convenience, anonymity, and quick, effective service that only a live chat service like Rhino Support can provide. Your live chat support agents should be taught all the ins-and-outs of your business. They should be courteous and informative. And after they have resolved all of their potential customers’ concerns, they must be trained to ask for the order.

Connect live chat to your website and hire a friendly support team that knows how to close the deal and you will be successful.

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Live Chat: The Perfect Matchmaker!

Many of us remember the lyrics “Matchmaker, Matchmaker, Make me a Match” found in the beloved musical “Fiddler on the Roof.” Those of us who are still single or single again can relate with its message.

But let’s look at matchmaking from a business owner’s point of view. Don’t all business owners want to be matched with loyal, compatible customers? I believe we do. And that’s where live chat jumps boldly and effortlessly into the conversation.


Live chat is the perfect online matchmaker between a website’s visitor and its owner (or customer service team – which should always serve as an extension of the owner’s vision and ideals). Without live chat, these people may never get a chance to get together.

You see, would-be customers are often hesitant to commit. They want to commit, but they may have been disenchanted or lied to in the past. Would-be customers hope that this relationship will last forever, but they may fear being let down again. They have a few simple questions but don’t want to pick up the phone or send an email. If this partnership is going to work, they want to know that their concerns will be addressed immediately, with minimal effort on their part.

This is where live chat can make a home-maker out of a fence-sitter.

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Millennials Want Online Businesses to Provide Live Chat

A new study shows that millennials prefer live chat over phone and email interactions.


According to a report discussed by, 28.9% of consumers prefer to interact with retailers through online chat (25.85%) or messaging apps (3.1%) while deciding on whether or not to make a purchase. This is driven primarily because most millennial shoppers have embraced new technology such as chatbots and messaging apps.

Together, these chat tools are now more popular than phone conversations (28.7%) and email (27%) as the preferred method of interaction. Many online consumers look for the live chat option when they visit a website.

The survey is based on more than 1,000 consumers. It highlights the important role that millennials are playing in this shift. Among consumers who are 18 to 34 years-old, more than a third (37%) of respondents chose live chat as their favorite way to contact companies. Less than a quarter of the same demographic ranked phone or email as their top choice. More and more new internet users don’t want to pick up their phone. They don’t want to spend time emailing companies back-and-forth either.

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