Four Tips to Improve Relationships with Your Customers


Tip #1 ~ Use live chat 24 hours a day

Before your customers become customers, and forever thereafter, they need a way to contact you that is convenient and effective. Live chat is the perfect solution to almost every problem, question, and concern. The great thing about live chat is that it is live! There is no need to wait for someone to…

Tip #2 ~ Immediately offer new customers something valuable for free

Most of the time, you can figure out a way to get the customer what they want while getting what you want at the same time. Let’s take, for example, social media. Your customer has just signed up. You call her to thank her and answer any questions she might have. Then you say, I would like to promote you on Facebook/Google +/Twitter. Is there anything specific that you would like…

Tip #3 ~ Ask for Referrals

If you never ask, you’ll never get any referrals. But if you ask, you might be pleasantly surprised. Seven years ago I did a little experiment for Trust Guard, the leader in website security. For three weeks, all I did was call their new customers and make sure that they were able to get their sales-increasing trust seals uploaded onto their sites. Then I…

Tip #4 ~ Give Discounts for Add-ons & Upgrades

Once a customer becomes a customer, the goal is to get them to stay a customer for as long as possible. But that’s only a third of the goal. Next, we want them to be loyally ecstatic about being our customer – that way they will tell all their friends and family how awesome we are! Third, we want to…

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Which online business services do you need?

Protection from Hackers &  More Sales? Trust Guard
Customer Ratings & Reviews? Shopper Approved
Live Chat & Customer Support Software? Rhino Support
A Significant Increase in Conversions? 4x Buyer Protection
Free Privacy Policy?

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Your Customers Should Love How You Solve Problems

People are looking to buy things easily and resolve issues even more easily. Here are some tips about giving online visitors the chance to buy and receive your products effortlessly.


Shipping Clarity

Free shipping is the best shipping policy, but if offering free shipping is not an option, it’s critical to at least make shipping policies known to your customers before they reach the checkout process. No one wants to be surprised by a last-minute, unexpected shipping charge. It’s a good idea to highlight your shipping policies prominently on your website. This way, users understand the process before they reach the checkout page. Providing shipping insurance for customers is one way to go above and beyond for them.

Returns + Refunds

When shopping online, the need for a generous return policy is even greater than when shopping in brick and mortar stores. This is because the customer does not know precisely how an item will fit or what it will look like when it arrives. Without a generous return policy, e-commerce retailers risk losing customers who are worried they’ll be stuck with a product they don’t love. Outline your return policies thoroughly on your website. Users who can’t find information on returns may give up the purchase process altogether. You will have gone to all the trouble of setting up your website for nothing.

4x Buyer Protection

One of the easiest ways to solve customer concerns before and after the sale is by offering your visitors 4x Buyer Protection. 4x gives online visitors peace of mind. It lets them know that you have their back – that you care about their buying experience. 4x is a win-win product. It solves shipping, price match, and identity theft issues for your customers. It also increases your sales significantly – even without increasing your traffic! But your traffic will increase because happy customers tell their friends and families about positive experiences.

Your online visitors should feel confident when they go to the check-out page. 4x Buyer Protection makes that possible.

Read the rest of the article here:

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Need a way to increase your sales without increasing your traffic?
4x Buyer Protection can help!

How to Recover from Business Setbacks

Facing setbacks, whether it’s not hitting projected growth, inventory markups, or it’s losing a key employee, are part of the risks of doing business.


While most companies may only highlight their successes to the public, it’s important to understand that every business has its own group of challenges. The key is to recognize the issues and then take the necessary actions to move forward.

Let’s explore how your team can bounce back from a growth setback. I have included here only the titles of the ways to recover. To get all the details, you need to read the full article.

Reassess Your Business Strategy

Deliver Customer Value

Differentiate Your Product

Hire Employees With Diverse Skill Sets

Continue to Seek Growth Opportunities

Aim to Recover

Challenges are inevitable in business. It’s vital to understand how to handle setbacks when they occur. Reevaluate your strategy to ensure it fits your desired outcomes. Deliver unmatched customer value that competitors can’t duplicate. And continue to seek partnership opportunities that will benefit your brand.

Push through setbacks. Work to grow your business.

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To access the benefits of 4x Buyer Protection, click here:

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