If you use social media well, it can boost sales, promote your brand, and build long-lasting relationships with your customers.
Here are some tips to improve customer relations using social media platforms:
- Make sure that the people serving your customers through social mediums know your product well.
- Make interactions more personal and more meaningful.
- Make the customer support team a bigger part of your organization.
- Use social media to change a negative review to a positive one.
Read the full article here with insight about each bullet point!