How Social Media Can Boost Your Customer Support Efforts

If you use social media well, it can boost sales, promote your brand, and build long-lasting relationships with your customers.

If it isn’t done well, the opposite could be true: sales will lag, few will be aware of your brand, and you will have little if any customer loyalty.
customer-service-social-media

Here are some tips to improve customer relations using social media platforms:

  • Make sure that the people serving your customers through social mediums know your product well.

  • Make interactions more personal and more meaningful.
  • Make the customer support team a bigger part of your organization.
  • Use social media to change a negative review to a positive one.

 

Read the full article here with insight about each bullet point!
http://blog.rhinosupport.com/use-social-media-improve-customer-relations/

Want more relevant content?
Improve Your Online Customer Service
Customer Service Lessons for Business Owners
Use Live Chat Options Everywhere Your Customers Interact with You!

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